NPS
39%
NPS
What is NPS?
Net Promoter Score (NPS)
How likely are you to recommend the company/product?
NPS= % promoters − % detractors
4.3
Service quality score
How is it calculated?
Clients assessed ANCOR
on a 1-5 scale by the folowing factors:
- Professional expertise
- Relationship management
- Communication quality
- Troubleshooting
- Service delivery speed
- Document management quality
9 / 10
clients are satisfied with the quality of our services
3 / 5
would recommend ANCOR to friends and collegues
7 / 10
clients consider ANCOR their strategic business partner
9 / 10
кare satisfied with resolving emerging issues
How long have you been working with ANCOR?
- 1.5 years
What services did you use?
- Executive search / Permanent recruitment. We required ANCOR to help on Permanent recruitment for Logistic Manager (Japanese speaking), and ANCOR team have to map markets for us in this position, because it’s quite difficult to find candidates in this role.
What you liked about working with us?
- Account manager and consultants are very proactive, professional, and helpful.
- 1.5 years
What services did you use?
- Executive search / Permanent recruitment. We required ANCOR to help on Permanent recruitment for Logistic Manager (Japanese speaking), and ANCOR team have to map markets for us in this position, because it’s quite difficult to find candidates in this role.
What you liked about working with us?
- Account manager and consultants are very proactive, professional, and helpful.
Korapop Wasunit
Human Resources Manager Isuzu Logistic Asia Thailand
How long have you been working with ANCOR?
- 1.3 years
What services did you use?
- Executive search / Permanent recruitment. Our internal recruitment finds it very difficult to recruit Accounting manager, because we have very specific requirement on mentioned role, and ANCOR helped us to place this position.
What you liked about working with us?
- Consultants of ANCOR are very professional and helpful. Able to provide good consultancy to us.
- 1.3 years
What services did you use?
- Executive search / Permanent recruitment. Our internal recruitment finds it very difficult to recruit Accounting manager, because we have very specific requirement on mentioned role, and ANCOR helped us to place this position.
What you liked about working with us?
- Consultants of ANCOR are very professional and helpful. Able to provide good consultancy to us.
Sawitree Tuntikittichai
General Manager – Finance and Accounting Yanmar Capital (Thailand) Co., Ltd.
Recruitment
- Respond to any request within 2 hours;
- Start working on request within 24 hours after its receipt;
- Present not less than 2 relevant CVs in 5 days, and not less than 5 relevant CVs within a month from the project start;
- Deliver full information about a hiring company and a vacancy to a candidate;
- Deliver status reports at least once a week;
Outsourcing
- Achieve result if requested by a client;
- Respond to any request within 2 hours;
- Solve the task or deliver an action plan within 24 hours;
- Provide correct documentation;
- Adhere to the law;
- Inform a client on legal or business risks;